Privacy Policy

Effective Date: 2020
Last Updated: 2025

Shoe Lift Express respects your privacy and is committed to protecting the personal information you share with us through our website, www.shoeliftexpress.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our custom shoe lift services (the “Services”).

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order or contact us, we may collect personal details such as:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through third-party providers) *Credit card numbers are not kept on file-when orders are placed, only the last four digits show on your order form
Custom specifications and measurements for shoe lifts

b. Non-Personal Information

We may also collect non-personal information automatically when you visit our Site, such as:

Browser type
IP address
Device information
Pages visited on our website
Time spent on the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support
Communicate order updates
Improve our products and website
Send marketing emails
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties to help us operate our business:

Payment processors – in the event of proof of a refund
Website hosting and analytics services
Legal authorities, if required by law
If you request a password reset, your IP address will be included in the reset email
Visitor emails may be checked through an automated spam detection service.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. You can control or disable cookies through your browser settings. Please note that some features of our Site may not function properly without cookies.

5. Email Marketing

With your permission, we may send you promotional emails. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.

we currently do not send out promotional emails unless there is a holiday or a promotional code for a discount available

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. Use the Site at your own risk.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your data
Withdraw consent to data processing
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at the following email: [email protected]

8. Children’s Privacy

Our Services are not intended to be purchased by someone who is younger than 18. We do not knowingly collect information from children. If we become aware that we have collected personal data from a child that has placed an order, we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Emails sent through our website are also processed through spam detection.

12. Media

If you upload images to the checkout form, you should avoid uploading images with embedded location data (EXIF GPS) included. Images are emailed to our company to review whether or not a brand of shoes can be modified.

Any images or videos associated with a processed order will be used only as examples of our completed work. Customer information will not be attached to any posts unless the individual gives permission to do so.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us at:

Email: [email protected]
Phone:808-938-LIFT
Mailing Address: 2900 Central Avenue, Suite 110, Homewood, AL 35209